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Salesforce Accredited Professional AP-203

AP-203

考試編碼: AP-203

考試名稱: Communications Cloud Accredited Professional

檢查更新時間: 2026-07-01

問題數量: 78 題

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價格(USD):$59.98 

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最新的 Accredited Professional AP-203 免費考試真題:

1. Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A) Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
B) Model the router as an attribute of the business internet offer with a default value of 'included'
C) Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
D) Model the router technical product and decompose it from the business internet offer.


2. Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A) Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
B) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
C) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
D) Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
E) Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.


3. An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A) Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
B) Accommodate the feature since otherwise business representative will not accept the iteration results.
C) Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
D) Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.


4. Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A) Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
B) Create a churn trend app from a template in CRM analytics to identify customer likely to churn
C) Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
D) Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn


5. UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A) Service Continuity
B) Migrating in/out from bundle offer
C) Supported by digital commerce API
D) Customer can choose their plan from all pricing books.
E) History of subscription updates and traceability


問題與答案:

問題 #1
答案: D
問題 #2
答案: C,D,E
問題 #3
答案: D
問題 #4
答案: A
問題 #5
答案: A,B,E

AP-203 相關考試
Salesforce-Communications-Cloud - Salesforce Communications Cloud Accredited Professional (AP) Exam
Financial-Services-Cloud - Salesforce Financial Services Cloud (FSC) Accredited Professional
Advanced-Cross-Channel - Salesforce Advanced Cross Channel Accredited Professional
AP-222 - Public Sector Solutions Accredited Professional
Salesforce-Net-Zero-Cloud - Salesforce Net Zero Cloud Accredited Professional Exam
AP-203 - Communications Cloud Accredited Professional
相關認證
Salesforce Architec
Salesforce Order Management
Salesforce Architect Exams
Accredited Professional Certification
Salesforce Certified Platform Developer
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